UPON DIRECTIVES FROM HRH THE PRIME MINISTER
AND HRH THE CROWN PRINCE
WORKS MINISTRY KEEN TO ENHANCE COMMUNICATION
AND RESPOND TO ALL COMPLAINTS SPEEDILY
BUALLAY: ‘558 APLLICATIONS AND COMPLAINTS
DURING FIRST QUARTER OF 2015’
Public Relations & Media Director at the
Ministry of Works, Municipalities & Urban Planning Fahad Buallay revealed
that the Ministry’s Community Service Group received a total of 558 service
requests during the first quarter of year 2015 (January, February and March).
According to Buallay, the figure indicates the
active communication between the Ministry and citizens and residents;
reiterating the Public Relations & Media Directorate’s up-to-date
communication initiatives and mechanisms that accommodate the needs of the present
generation and also answer directives from HRH the Prime Minister Prince
Khalifa bin Salman Al Khalifa and urging the Ministry to respond to citizens’
requests and complaints promptly.
Buallay stated that March registered the highest
number of requests; with 200 requests, while January came next with 188
requests, then February with 170 requests. He also added that the Ministry is
keen to respond to all applications and complaints in record breaking times in
response to directives from HRH the Crown Prince, Deputy Supreme Commander and
First Deputy Prime Minister Prince Salman bin Hamad Al Khalifa to speedily
tackle people’s requests and complaints.
‘The total number of requests and complaints to
which we responded within 10 days of reception; sometimes in less than 10 days,
amounted to 187 requests and complaints out of the total number of requests/complaints;
with an average of 6 request a day,’ said Buallay.
As for the response mechanism, Buallay explained
that most requests in 2015 reached the Ministry via the phone (245 requests and
complaints), then came newspapers with 147 requests and complaints, Bahrain
radio (8 requests and complaints, Twitter attracted 46 requests and complaints,
personal visits (15 requests and complaints), the Instagram (7 requests), the
email (3 requests and complaints), Tawasol System (41 requests and complaints),
and finally 2 requests through the Ministry’s PO Box.
Buallay also added that some other requests and
complaints are transferred to the Public Relations & Media Directorate from
other directorates, with a total of 44 transferred requests and complaints
during the first quarter of 2015.
As for the recurrent requests in the roads sector,
most of them relate to roads and pavements maintenance, roads revamp and
expansion and paving of new roads. Requests in the sanitary sector, on the
other hand, related to implementing and developing sewerage networks, creating
storm water drains and connecting houses to the sewerage network.
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