UPON DIRECTIVES FROM HRH THE PRIME MINISTER AND HRH THE CROWN PRINCE

WORKS MINISTRY KEEN TO ENHANCE COMMUNICATION AND RESPOND TO ALL COMPLAINTS SPEEDILY

BUALLAY: ‘558 APLLICATIONS AND COMPLAINTS DURING FIRST QUARTER OF 2015’

Public Relations & Media Director at the Ministry of Works, Municipalities & Urban Planning Fahad Buallay revealed that the Ministry’s Community Service Group received a total of 558 service requests during the first quarter of year 2015 (January, February and March).

According to Buallay, the figure indicates the active communication between the Ministry and citizens and residents; reiterating the Public Relations & Media Directorate’s up-to-date communication initiatives and mechanisms that accommodate the needs of the present generation and also answer directives from HRH the Prime Minister Prince Khalifa bin Salman Al Khalifa and urging the Ministry to respond to citizens’ requests and complaints promptly.

Buallay stated that March registered the highest number of requests; with 200 requests, while January came next with 188 requests, then February with 170 requests. He also added that the Ministry is keen to respond to all applications and complaints in record breaking times in response to directives from HRH the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister Prince Salman bin Hamad Al Khalifa to speedily tackle people’s requests and complaints.

‘The total number of requests and complaints to which we responded within 10 days of reception; sometimes in less than 10 days, amounted to 187 requests and complaints out of the total number of requests/complaints; with an average of 6 request a day,’ said Buallay.

As for the response mechanism, Buallay explained that most requests in 2015 reached the Ministry via the phone (245 requests and complaints), then came newspapers with 147 requests and complaints, Bahrain radio (8 requests and complaints, Twitter attracted 46 requests and complaints, personal visits (15 requests and complaints), the Instagram (7 requests), the email (3 requests and complaints), Tawasol System (41 requests and complaints), and finally 2 requests through the Ministry’s PO Box.

Buallay also added that some other requests and complaints are transferred to the Public Relations & Media Directorate from other directorates, with a total of 44 transferred requests and complaints during the first quarter of 2015.

As for the recurrent requests in the roads sector, most of them relate to roads and pavements maintenance, roads revamp and expansion and paving of new roads. Requests in the sanitary sector, on the other hand, related to implementing and developing sewerage networks, creating storm water drains and connecting houses to the sewerage network.